Fewer queues. Faster care. No app for your patients to download.
Let patients book appointments, receive results, request repeat prescriptions and settle bills through the WhatsApp they already use — while your EMR and billing system stay in charge of the record.
Where clinics & health providers lose people.
The process usually works — but the friction around it costs time, money and trust.
The waiting room bottleneck
Patients queue physically just to book, confirm or ask about a result that could be delivered instantly.
Missed appointments
Without reminders, no-shows waste clinician time and delay other patients.
Manual billing follow-up
Front-desk staff spend hours chasing co-pays and outstanding balances by phone.
Repeat prescription friction
Patients on chronic medication must call or visit in person just to request a refill.
The conversation around the form.
A structured conversation replaces the queue, the counter or the phone call — while your systems of record stay exactly where they are.
Hi, I'd like to book a follow-up with Dr. Chikwanha.
I have Tuesday 10:00 or Thursday 14:30 available. Which works for you?
Thursday 14:30 please.
Booked ✓ You'll get a reminder 24 hours before. Reply CANCEL anytime to change it.
The screens people actually see.
A Flow opens inside WhatsApp as a guided, app-like form: tap, pick, upload and confirm. No free-text guessing, no app to install. Below is an illustrative clinic journey and what happens behind each screen.
Book an appointment
Choose a service and who it is for.
Choose a time
Live slots from the clinic diary.
Confirm
Check the details.
Ready-made building blocks for clinics & health providers.
Each block is reusable across branches, locations or departments — configure once, replicate everywhere.
Appointment booking
Patients pick a service, see available slots and confirm — synced to your scheduling system.
Lab & test results
Send results securely once ready, with clear next-step guidance and consent controls.
Prescription refill requests
Chronic-medication patients request refills without a return visit, routed to a pharmacist for approval.
Billing & co-pay
Send an itemised bill and take payment right in the chat, reconciled to your ledger.
Appointment reminders
Automated reminders reduce no-shows and free up clinician time.
Patient registration
New-patient intake forms captured once, structured, and pushed into your EMR.
See a clinics & health providers journey end to end.
A short walkthrough plus the live interactive demo on the homepage.
0:40
0:48Illustrative journey. Sample names, references and fees are examples; outcomes depend on your process and systems.
Open a real WhatsApp Flow in two minutes.
Tap the button or scan the code. WhatsApp opens a chat with w2a and sends you a live Flow: the same kind of app-like screens your patients would use. At the end you can book a 20-minute walk-through with the team.
📱 Try it on my phoneOpens WhatsApp on +263 71 662 5470 (w2a). Nothing to install.
Common questions about clinics & health providers.
Is patient data handled with appropriate care?
w2a is built around role-based access, consent capture and auditability. Deployment must still account for applicable health-data and privacy regulations in your jurisdiction — see our Privacy Policy or request a Compliance Pack.
Does this replace our EMR?
No. w2a connects to your existing EMR, scheduling or billing system as the system of record; it adds a patient-facing WhatsApp layer on top.
Can results be sent safely over WhatsApp?
Results delivery can be configured with identity verification and consent checkpoints appropriate to your policies and local regulation.
Can this work for a single clinic, not just a hospital group?
Yes — most pilots start with one clinic or one department, then scale once the outcome is proven.
Bring one clinics & health providers process. We'll show you the opportunity.
Start with a single workflow, prove the outcome, then scale to every branch, ward, station or campus.