Claims without the app-download barrier.
Capture a claim, collect documents, request payment, issue approvals and track status through a structured WhatsApp journey — while your policy administration system stays in control.
Where insurance companies lose people.
The process usually works — but the friction around it costs time, money and trust.
Slow first notice of loss
Policyholders call a contact centre or wait for an agent, delaying the whole claims cycle.
Document chasing
Missing or poor-quality supporting documents cause repeated back-and-forth.
Opaque claim status
Policyholders don't know where their claim stands, driving inbound call volume.
Manual renewal reminders
Renewals and premium collection rely on manual outreach and are easy to miss.
The conversation around the form.
A structured conversation replaces the queue, the counter or the phone call — while your systems of record stay exactly where they are.
Hi, I need to report a claim — my car was damaged.
Sorry to hear that. Please share your policy number and photos of the damage.
[Policy number + 3 photos uploaded]
Claim CLM-55210 logged. An assessor will contact you within 24 hours.
The screens people actually see.
A Flow opens inside WhatsApp as a guided, app-like form: tap, pick, upload and confirm. No free-text guessing, no app to install. Below is an illustrative claims journey and what happens behind each screen.
Report a claim
Start with your policy.
Add details
Tell us when and add photos.
Review
Confirm and submit.
Ready-made building blocks for insurance companies.
Each block is reusable across branches, locations or departments — configure once, replicate everywhere.
Claims intake (FNOL)
Structured first-notice-of-loss capture with the right fields for the claim type.
Document & photo capture
Policyholders upload photos, receipts or reports directly, reducing back-and-forth.
Approvals & payment
Route for approval and disburse or request payment with a clear audit trail.
Policy service requests
Address changes, beneficiary updates and endorsements without a branch visit.
Status tracking
Policyholders check claim status anytime instead of calling the contact centre.
Renewal reminders & payment
Automated renewal notices with in-chat premium payment.
See a insurance companies journey end to end.
A short walkthrough plus the live interactive demo on the homepage.
0:40
0:48Illustrative journey. Sample names, references and fees are examples; outcomes depend on your process and systems.
Open a real WhatsApp Flow in two minutes.
Tap the button or scan the code. WhatsApp opens a chat with w2a and sends you a live Flow: the same kind of app-like screens your policyholders would use. At the end you can book a 20-minute walk-through with the team.
📱 Try it on my phoneOpens WhatsApp on +263 71 662 5470 (w2a). Nothing to install.
Common questions about insurance companies.
Does this replace our policy administration system?
No. w2a integrates with your existing policy administration and claims systems as the source of truth.
Can claim documents be captured securely?
Yes — document and photo capture is structured, timestamped and can be routed with consent and identity checks.
Is this suitable for regulated insurers?
w2a is built around role-based access, auditability and consent controls. Request a Compliance Pack for details relevant to your regulator.
Can we start with one product line, like motor claims?
Yes — most insurers pilot with a single product line before extending to the full claims portfolio.
Bring one insurance companies process. We'll show you the opportunity.
Start with a single workflow, prove the outcome, then scale to every branch, ward, station or campus.