Orders, stock and payments — run your shop floor from a chat.
Let customers browse, order and pay, and let field or van sales teams capture orders, manage stock and issue receipts — all through WhatsApp, connected to your existing POS or ERP.
Where retail & commerce lose people.
The process usually works — but the friction around it costs time, money and trust.
Order-taking bottlenecks
Phone and walk-in orders are slow to capture and easy to get wrong.
No real-time stock visibility
Sales staff promise items that are already out of stock.
Manual reconciliation
Cash and mobile-money sales are reconciled by hand at day's end, prone to error.
Disconnected field sales
Van or door-to-door sales teams operate on paper, disconnected from head office.
The conversation around the form.
A structured conversation replaces the queue, the counter or the phone call — while your systems of record stay exactly where they are.
Hi, do you have 2 crates of soft drinks and 5kg sugar?
Yes, both in stock. That's $34 total — would you like delivery or collection?
Delivery please.
Order OD-1187 confirmed. Pay now to lock in delivery today by 5pm.
The screens people actually see.
A Flow opens inside WhatsApp as a guided, app-like form: tap, pick, upload and confirm. No free-text guessing, no app to install. Below is an illustrative order journey and what happens behind each screen.
Place an order
Choose what you need.
Delivery
Where and when.
Order summary
Check and pay.
Ready-made building blocks for retail & commerce.
Each block is reusable across branches, locations or departments — configure once, replicate everywhere.
Customer ordering
Customers browse a catalogue, place an order and get a confirmation instantly.
Van & field sales capture
Field reps log orders and stock movement directly from the road.
Stock visibility
Keep customer-facing availability in sync with your actual stock levels.
Payments & receipts
Accept payment and issue a digital receipt in the same conversation.
Customer records
Build a structured customer and order history without extra data entry.
Delivery & collection updates
Keep customers informed from order to delivery or collection.
See a retail & commerce journey end to end.
A short walkthrough plus the live interactive demo on the homepage.
0:39
0:48Illustrative journey. Sample names, references and fees are examples; outcomes depend on your process and systems.
Open a real WhatsApp Flow in two minutes.
Tap the button or scan the code. WhatsApp opens a chat with w2a and sends you a live Flow: the same kind of app-like screens your customers would use. At the end you can book a 20-minute walk-through with the team.
📱 Try it on my phoneOpens WhatsApp on +263 71 662 5470 (w2a). Nothing to install.
Common questions about retail & commerce.
Does this replace our POS or ERP?
No. w2a connects to your existing POS, inventory or ERP system, adding a customer- and field-facing ordering layer.
Can field sales teams use this without smartphones with heavy apps?
Yes — since it runs in WhatsApp, field reps only need the app they likely already use daily.
Can we track which rep captured which order?
Yes — identity and role-based access let you attribute orders and payments to the right team member.
Can we pilot with one product line or one route?
Yes — most commerce pilots start with a single product line, branch or sales route.
Bring one retail & commerce process. We'll show you the opportunity.
Start with a single workflow, prove the outcome, then scale to every branch, ward, station or campus.